IT-ServiceDesk Support

Unfortunately, telephony is currently not possible due to the certificate changeover.
Due to the disruption, the IT-ServiceDesk cannot be reached by telephone either.
We are working on solving the problem.

Due to a technical problem, the IT-ServiceDesk cannot be reached by telephone.
The reason for the problem is currently being investigated.
You can reach us via chat or e-mail.

The problem has been fixed and the IT Service Desk is once again available by phone.

During the maintenance window, the IT-Servicedesk cannot be contacted by telephone for a short period of time.
You are welcome to use our support chat as an alternative.

During the maintenance window, the IT-Servicedesk cannot be contacted by telephone for a short period of time.
You are welcome to use our support chat as an alternative.

As a result of a fault that has already been rectified on November 21, 2024, there may be occasional delays in the delivery of email notifications and email replies from our support email address servicedesk@itc.rwth-aachen.de.
In urgent cases, please contact us by telephone on 0241-80 24680.
New contact requests are not affected, so you can reach the IT-ServiceDesk as usual via servicedesk@itc.rwth-aachen.de.

Due to the high volume of support caused by the semesterstart, there are currently longer waiting times in the personal locations.
We ask for your patience and understanding.

Due to the expired certificate for idm.rwth-aachen.de, no IdM applications and the applications that use RWTH Single Sign-On can be accessed.
We are working on a solution.
- An insecure connection message is displayed when calling up IdM applications.
- When calling up applications with access via RWTH Single Sign-On, a message about missing authorisations is displayed.

The certificate has been updated and the applications can be accessed again. Please delete the browser cache before accessing the pages again.

It is currently not possible to contact us via the Support chat.
You can reach us by phone as usual.

Due to the introduction of multifactor authentication in Single Sign On, there are currently longer waiting times in the personal locations. We ask for your understanding.

Due to the high volume of support caused by the introduction of MFA, Super C is currently experiencing a processing standstill. We ask for your patience and understanding.

Longer waiting times are no longer to be expected.

Unfortunately, the login via the RWTH Single Sign-On and thus into the connected services is currently only successful in individual cases.
If you receive an error message, please try to log in again in about an hour.
People who are already successfully logged in are not affected by the disruption.

The servers are currently at full capacity. We therefore ask you to try to log in at a later time (approx. in one hour). We are working on a solution to the problem.

Through various measures, which have significantly increased the overall performance of the servers, the loading difficulties and login problems were resolved around 3 pm.
For the time being, the message remains as a note, as we continue to monitor the load on the system.

The login to the RWTH Single Sign-On is stabilized. For this reason, we are ending this notice.

Aktuell ist es nicht möglich, uns über den Supportchat zu kontaktieren.
Telefonisch sind wir wie gewohnt zu erreichen.

Due to a malfunction in the DNS, the IT Service Desk is currently only available by phone to a limited extent.

From 5 p.m. to 8 p.m., maintenance will be carried out on the IT-ServiceDesk's automatic call distribution system

Due to technical difficulties, you cannot reach the IT-ServiceDesk via phone.
Please use the e-mail or the chat to contact the IT-ServiceDesk.

The problem has been resolved. The service desk is now available again by phone.

Due to technical difficulties, you cannot reach the IT-ServiceDesk via phone or chat.
Please use the e-mail to contact the IT-ServiceDesk.

The problem has been resolved. The service desk is now available again by phone and chat.

Due to the strike, the IT ServiceDesk at the SuperC site is closed today.
Availability by phone, chat and e-mail will not be affected.
The contact details of the IT-ServiceDesk can be found under the following link:
www.itc.rwth-aachen.de/sdcontact

Due to the strike, the IT-ServiceDesk at the SuperC site will close at 12:30 pm. The site at Seffenter Weg 23 will be open until 6 pm.
Availability by phone, chat and e-mail will not be affected.
The contact details of the IT-ServiceDesk can be found under the following link:
www.itc.rwth-aachen.de/sdcontact

Due to illness, the IT-ServiceDesk at the SuperC site will be closed for the rest of the day. The site at Seffenter Weg 23 will be open until 6 pm.
Availability by phone, chat and e-mail will not be affected.
The contact details of the IT-ServiceDesk can be found under the following link:
www.itc.rwth-aachen.de/sdcontact