Identity Management (IdM)

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts

If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

With IdM Selfservice [1], you can configure incoming emails to an RWTH email account to be forwarded to external email addresses.
However, this configuration option will be deactivated for existing mailboxes on November 13, 2025. Mailboxes for which forwarding has already been configured will display the destination email address and will only offer the option to delete the forwarding. Existing redirects are not affected by this.
To continue configuring email forwarding to another account, create a corresponding inbox rule [2].

During deployment of the new self-service version, RWTH self-service will be unavailable. This outage will last a maximum of five minutes.

[1] https://idm.rwth-aachen.de/selfservice/
[2] https://help.itc.rwth-aachen.de/en/service/1jefzdccuvuch/article/5ee67ef86a4b425b85768791762869fd/

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts

If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

During the specified period maintenance work will be carried out on the IT Center's MFA MySQL databases. The databases will be unavailable for a total of approximately 15 minutes during this maintenance and new logins to services with RWTH Single Sign-On will not be possible. Existing sessions will remain intact.

Die Wartung ist beendet.

The transfer of large amounts of data at the end of the semester is currently putting a strain on the system. This may result in the following effects:
- Delayed response times when using Selfservice, ConnectMe, and PasswordReset
- Delay in creating Tokens for Multi-factor authentication (MFA)
- Delays when creating new accounts and updating personal data, especially when redeeming ConnectMe coupons
- Delays in assigning permissions and roles
Changes made and data will not be lost, but may be processed more slowly and displayed correctly at a later stage.
Please be patient and refer to our current status messages for new information.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to synchronization failures, there are currently difficulties redeeming ConnectMe coupons (“Coupon is not yet known to the system”). At present, this only affects employees of RWTH Aachen University.
We are already working on a solution.

Die Störung wurde behoben

Due to an unintentional configuration error, a data protection incident occurred on Monday, 11 August 2025, between 11:36 and 11:58 a.m. (or, in the context of RWTHmoodle, until approximately 12:40 p.m.):
Logged-in users may have been able to view the data of other logged-in users.
The following services are affected (analysis is ongoing):
- RWTHmoodle
- Git-Ce
- RWTHgpt
- Sciebo (only data in MySciebo)
- GigaMove
Affected persons will be informed separately by email.
If you have any questions, please contact our IT Service Desk (servicedesk@itc.rwth-aachen.de).

The analysis has already been completed for most of the affected services. The affected users have been identified and informed by us. Once the analysis has been finalised, we will provide another update here.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to maintenance works, the Partner Manager won't be available during the specified period.

During the specified period maintenance work will be carried out on the IT Center's MFA MySQL databases. The databases will be unavailable for a total of approximately 15 minutes during this maintenance and new logins to services with RWTH Single Sign-On will not be possible. Existing sessions will remain intact.

RWTH Single Sign-On login ist not possible at the moment.
Existing sessions are not affected.
We are working on fixing the problem.

The problem has been solved.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The MySQL databases hosted by the IT Center will be unavailable for a total of approx. 15 minutes during this maintenance.
This also affects dependent services of the IT Center that use these MySQL databases, i.e. multi-factor authentication (MFA) and Icinga
Due to the great importance of multi-factor authentication (MFA) for the work processes at RWTH, the work on the MFA-related databases is carried out directly at the start of maintenance. Accordingly, MFA will not be available between 7:00 and probably 7:20 am. During this period, new logins to services with RWTH Single Sign-On are not possible. Existing sessions will be preserved.

Die Wartung ist beendet.

There are currently disruptions to RWTH Single Sign-On. After entering your login details, the screen loads and then an Internal Server Error appears. This affects all services that use the RWTH Single Sign-On login.
The specialist department has been informed and is working to resolve the issue.

The problem has been fixed.

Due to maintenance works, the Partner Manager won't be available during the specified period.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

During this period, the routing of the previous XWiN routers (Nexus 7700) will be switched to the new XWiN routers (Catalyst 9600). These routers are essential for RWTH's network connection. This changeover also requires the migration of the DFN connection, which is switched redundantly to Frankfurt and Hannover, and the RWTH firewall to the new systems.
There will be complete or partial outages of the external connection during the maintenance window. All RWTH services (e.g. VPN, email, RWTHonline, RWTHmoodle) will not be available during this period. The accessibility of services within the RWTH network will be temporarily unavailable due to limited DNS functionality.

Der Uplink nach Frankfurt wurde erfolgreich auf das neue System geschwenkt.

Umbau des Uplinks nach Hannover beginnt.

Uplink nach Hannover auf das neue System umgezogen.

BGP v4/v6 nach Frankfurt und Hannover sind nun über die neue Routern funktional.

Es stehen noch ein paar kleinere Nacharbeiten an.

Wartung ist abgeschlossen. Der Datenverkehr läuft nun vollständig über die neuen Router!

Problematik mit der Anbindung zur Physik identifiziert, Lösung erfolgt morgen früh.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

In der angegebenen Zeit findet ein Update unseres MFA-Backends statt. Während dieser Zeit können neue RWTH Single Sign-On Sitzungen mit MFA nicht gestartet werden. Weiterhin sind neue VPN-Sessions nicht möglich. Bestehende Sitzungen (SSO & VPN) bleiben unbeeinträchtigt aktiv.
Aufgrund von fehlenden Policies konnten nicht alle Token gefunden werden und es kam zu Problem bei der Anmeldung.

Bitte beachten Sie, dass der RWTH Single Sign-On (SSO) während der oben genannten Zeit aufgrund geplanter Wartungsarbeiten für wenige Sekunden nicht verfügbar sein wird.
Betroffene Dienste: Alle Anwendungen, die den SSO verwenden.
Auswirkungen: Es können keine neuen Sitzungen gestartet werden und bestehende Sitzungen sind nicht nutzbar. Nutzerinnen und Nutzer in bereits geöffneten Anwendungen können jedoch bis zu ihrem Logout normal weiterarbeiten.
Während der Wartung sehen Sie eine entsprechende Wartungsseite.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Automatic data synchronization in the Identity Management did not take place during this period.
The problem has been resolved and regular data synchronization is running again.
Changes made during this period are currently being processed by the system and have not been lost.
Some of the systems are only synchronized at night, which means that this data will not be up to date again until tomorrow.
The following was particularly affected:
- Synchronization of new coupons
- Creation of new accounts
- Updating of accounts, especially with new roles and rights
- Transfer of new data from the IdM to other systems
- Transfer of new status information, such as employee or student

During this period, there were repeated brief system failures due to high system loads, as a result of which various data could not be displayed or saved. This could lead to error messages in some applications.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Maintenance work will be carried out on the IT Center's MySQL database servers network during the specified period. The MySQL databases hosted by the IT Center will be unavailable for a total of approx. 20 minutes during this maintenance.
This also affects dependent services of the IT Center that use these MySQL databases, i.e. MFA, Icinga, Hiwi Portal among others.
During maintenance, new logins to the VPN and to services with RWTH Single Sign-On are temporarily not possible. If you are already logged in, these sessions will remain active during maintenance. We kindly ask you to take this into account in your work processes.

Die Wartung ist beendet.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

This evening around 20:25 - 21:00 there was a performance low in the SSO service and was checked by the specialist department during this time. The problem has been solved and fast logins without waiting times are possible again.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The MySQL databases hosted by the IT Center will be unavailable for a total of approx. 15 minutes during this maintenance.
This also affects dependent services of the IT Center that use these MySQL databases, i.e. MFA, Icinga, Hiwi Portal among others.
Due to the great importance of multi-factor authentication (MFA) for the work processes of the RWTH, the work on the MFA-related databases will be carried out directly at the beginning of the maintenance. Accordingly, MFA will probably not be available between 7:00 and 7:20 am. During this period, new logins to the VPN and to services with RWTH Single Sign-On are not possible. If you are already logged in, these sessions will remain active during maintenance. We kindly ask you to take this into account in your work processes.

Die Wartung ist beendet.

Due to maintenance works, the Partner Manager won't be available during the specified period.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Es wird eine Standard-Wartung durchgeführt, bei der es zu sehr kurzen Beeinträchtigungen der Nutzung kommen kann. Falls Sie eine Fehlermeldung erhalten, versuchen Sie es bitte nach kurzer Wartezeit erneut.

Es wird eine Standard-Wartung durchgeführt, bei der es zu sehr kurzen Beeinträchtigungen der Nutzung kommen kann. Falls Sie eine Fehlermeldung erhalten, versuchen Sie es bitte nach kurzer Wartezeit erneut.

At the moment, single sign-on and multi-factor authentication are sporadically disrupted. We are already working on a solution and ask for your patience.

Due to a malfunction, no address adjustments can currently be made and the issue of coupon codes is currently not possible.
The specialist department is already working on a solution.

The problem has been fixed.

Due to maintenance works, the Partner Manager won't be available during the specified period.

Due to problems with the load balancers (F5), the majority of services such as RWTHmoodle, RWTH Single Sign-On, RWTH E-Mail etc. and all services behind the RWTH Single Sign-On are disrupted.

A technician from the manufacturer has now also been called in to solve the problem.

The fault has been rectified. However, there may still be delays in delivery or receipt.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to database maintenance, login to applications protected by RWTH Single Sign-On (e.g. RWTHonline, RWTHmoodle, Selfservice, SAP) will not be possible for a short time during the specified period.
Please log in to the application in which you would like to work during this period before the maintenance.
We assume that the interruption of the login will last about five minutes.

Das Anlegen neuer Accounts ist derzeit nicht möglich. Wir kümmern uns schnellnstmöglich um die Ursachenbeseitigung.

Currently no email accounts can be created due to a disruption.
As a result, coupons relating to email accounts cannot be redeemed and will terminate with an error.
We are working on a solution.

The problem has been resolved.

Maintenance work will be carried out on the IT Center's MySQL database servers during the specified period. The MySQL databases hosted by the IT Center will be unavailable for a total of approx. 15 minutes during this maintenance.
This also affects dependent services of the IT Center that use these MySQL databases, i.e. MFA, SeviRe, Mailadm, Gigamove, Jards, RWTHblog, among others.
Due to the great importance of multi-factor authentication (MFA) for the work processes at RWTH, the work on the MFA-related databases is carried out directly at the start of maintenance. Accordingly, MFA will not be available between 7:00 and probably 7:20 am. During this period, new logins to services with RWTH Single Sign-On are not possible.

Die Wartung ist beendet.

The IdM HomePage, MessageTemplateEditor & Rollen- und Gruppenverwaltung are going to be deployed with a new Java version on Wednesday, 16. Oct. 2024, between about 3:10 pm and 4:00 pm. These applications may temporarily not be available during deployment.

For a short period of time, there was an error while using RWTH Single Sign-On.
The problem has been solved.

An error may occur when changing passwords via the IdM Selfservice or via the PasswordReset application:
Internal Server Error
However, the passwords will still be changed.
Please try logging in with the newly set password. If the login is not successful, please try to change the password again in 15-30 minutes.

The problem has been solved.

CMS group memberships are currently being withdrawn despite a valid status in IDM.
We are working on a solution and on restoring the data.

The withdrawal of the CMS memberships has been stopped. Memberships that have already been withdrawn will be restored tomorrow.

All but 9 of the revoked CMS group memberships have been restored. The remaining 9 group memberships will be restored today in the course of the morning.
If you received an email with the following subject on 26.9.2024 between 6.15 p.m. and 6.45 p.m:
[RWTH-IdM] Ihre Gruppenmitgliedschaft wurde automatisch beendet / your group membership has ended automatically
Please ignore it.

All revoked CMS group memberships have now been restored.

There is currently a problem with the automatic management of coupons in the Partner Manager.
The automated deletion process of coupons is disrupted and no information emails are sent out.
This means that partners with expired coupons will still have all associated permissions and will need to have them revoked manually.

The problem has been solved. The partner status of the partners is now automatically terminated again.
All previously unfinished partner statuses were terminated today by restarting the validation process. Notifications to partners and sponsors were sent delayed.
As a sponsor, please issue a new coupon for your respective partner if an extension is no longer possible.
As a partner, please redeem this coupon with your existing user name (ab123456), then your existing account will receive the status again.

From September 26th coupons will only be redeemable in ConnectMe. The previous redemption in the Selfservice no longer applies and the page there redirects to ConnectMe.

Due to a malfunction of PictureManager, there may be problems uploading the picture for BlueCard in IdM Selfservice.
We are working on fixing the problem.

The problem has been solved.

Due to the expired certificate for idm.rwth-aachen.de, no IdM applications and the applications that use RWTH Single Sign-On can be accessed.
We are working on a solution.
- An insecure connection message is displayed when calling up IdM applications.
- When calling up applications with access via RWTH Single Sign-On, a message about missing authorisations is displayed.

The certificate has been updated and the applications can be accessed again. Please delete the browser cache before accessing the pages again.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

At this time, changes are made to a central component of the IdM system. During maintenance, the IdM services will not be available for a short time. If you receive an error message, please try the desired process again.

Due to DNS disruption, the name servers of various providers are currently not returning an IP address for hosts under *.rwth-aachen.de.
As a workaround, you can store alternative DNS servers in your connection settings, e.g. the Level3-Nameserver (4.2.2.2 and 4.2.2.1) or Comodo (8.26.56.26 und 8.20.247.20). It may also be possible to reach the RWTH VPN server, in which case please use VPN.

Instructions for configuring an alternative DNS server under Windows can be found via the following links:
https:
www.ionos.de/digitalguide/server/konfiguration/windows-11-dns-aendern/
https:
www.netzwelt.de/galerie/25894-dns-einstellungen-windows-10-11-aendern.html
You can also use VPN as an alternative. If you cannot reach the VPN server, you can adjust the host file under Windows according to the following instructions. This will allow you to reach the server vpn.rwth-aachen.de. To do this, the following entry must be added:
134.130.5.231 vpn.rwth-aachen.de
https:
www.windows-faq.de/2022/10/04/windows-11-hosts-datei-bearbeiten/

The hosts of RWTH Aachen University can now be reached again from outside the RWTH network.

Individual users may have experienced problems even after the fault was rectified on 25 August at 9 pm. On 26.8. at 9 a.m. all follow-up work was completed, so there should be no further problems.

In der angegebenen Zeit findet eine Wartung am RWTH Single Sign-On statt. Es wird mit keiner Dienstunterbrechung oder -störung gerechnet. Bitte versuchen Sie im Falle einer Fehlermeldung den Login erneut.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

In der angegebenen Zeit findet eine Wartung am RWTH Single Sign-On statt. Es wird mit keiner Dienstunterbrechung oder -störung gerechnet. Bitte versuchen Sie im Falle einer Fehlermeldung den Login erneut.

Die Wartung muss leider verlängert werden. Es ist weiterhin mit keinen Einschränkungen zu rechnen.

Due to maintenance works, the Partner Manager won't be available during the specified period.

Derzeit ist die Übertragung von neuen/geänderten Berechtigungen in den CMS Account für den zentralen Webauftritt der RWTH gestört. An einer Lösung wird gearbeitet.

Due to an important change, an internal component of the IdM system must be restarted during this period. There should be no impact as the functions of the affected system will be taken over by other servers.

There are currently difficulties with logging in to various identity management applications such as Selfservice. A solution is being worked on.

Aufgrund von Erneuerung der SSL Zertifikate wird der vCenter Server im genannten Zeitraum teilweise kurzzeitig nicht erreichbar sein.
Alle VMs laufen wie gewohnt weiter und die Erreichbarkeit der darauf laufenden Dienste wird NICHT durch diese Wartung beeinträchtigt werden. Lediglich die Funktionen des HTML5 Clients für das Management ihrer VMs werden nicht verfügbar sein, da Sie sich während der Wartung nicht am vCenter Server einloggen können.

Während der Wartung ist es zu Fehlern gekommen, sodass die Wartung verlängert werden muss.

---englisch version below---
Due to maintenance, some servers are currently unavailable.
There are temporary connection problems with some services.

Currently, you receive an internal server error when calling the token manager.
We are working on rectifying this error.

Since July 2, 2024, the RWTH Single Sign-On (SSO) and the login of all SSO-connected services is protected with multifactor-authentication (MFA). In addition to an individual password, users must now enter a second factor when logging in. The second factor must be generated in Selfservice [1] via the Token Manager. Further information can be found on IT Center Help [2] and the IT Center Blog [3].
[1] http:
www.rwth-aachen.de/selfservice
[2] https:
help.itc.rwth-aachen.de/service/0f861f53818c44e9a5df6ea7b244dacd/article/b084004d1bcf40a3be00f456f3e4a543/
[3] https:
blog.rwth-aachen.de/itc/en/tag/mfa/

Unfortunately, the login via the RWTH Single Sign-On and thus into the connected services is currently only successful in individual cases.
If you receive an error message, please try to log in again in about an hour.
People who are already successfully logged in are not affected by the disruption.

The servers are currently at full capacity. We therefore ask you to try to log in at a later time (approx. in one hour). We are working on a solution to the problem.

Through various measures, which have significantly increased the overall performance of the servers, the loading difficulties and login problems were resolved around 3 pm.
For the time being, the message remains as a note, as we continue to monitor the load on the system.

The login to the RWTH Single Sign-On is stabilized. For this reason, we are ending this notice.

At the moment, it is not possible to create the first token for the persons who have not yet set up tokens.
When calling up the token manager, an error message is displayed stating that authentication has failed.
We are working on a solution of the problem.

People who have not yet set a token can now log in to the token manager.

There are currently restrictions on the use of Identity Management applications. Affected are:
- ConnectMe
- Partner Manager
- Token Manager
- IdM Selfservice
We are working on a solution to the problem.

The problem has been solved.

Due to a malfunction of the authentication infrastructure, the Picture Manager, the RWTHapp and the eduroam device manager are currently restricted in use.

The fault has been fixed.

The conditions of CMS group memberships will be changed. Instead of an expiration date, group memberships are now linked to an active status in Identity Management.
You can view your status yourself in Selfservice.
Instructions:
https:
help.itc.rwth-aachen.de/en/service/rhb2fhkpjhb7/article/6e091572dbba40e7b720c21129cb952b/

Due to a malfunction, the selfservice is currently only available to a limited extent. We are already working on a solution.

Die Störung konnte behoben werden.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to maintenance works, the Partner Manager won't be available during the specified period.

Currently the data synchronization for exports and displayed data on RWTHcontacts is not running. That data is therefore no longer up to date. The fault is expected to be rectified during the course of the day.

Wegen eines Funktions- und Datenbankupdates wird der WebExports-Dienst eine Zeit lang nicht verfügbar sein.

There may currently be problems after redeeming role coupons in Selfservice.
In some cases, the synchronization triggered after role coupon redemption is currently out of order. Systems which consume data from coupon redemption couldn't receive it eventually.
It could happen that i.e. entitlements don't arrive SAP even though selfservice lists the entitling role as successfully redeemed.
Recently, a fix for new coupons was deployed while the problem still persists for coupons already redeemed and their roles. We are working on a solution for those persons who are still affected. If you belong to that group, you don't have to do anything since the solution will apply automatically.

Das Problem wurde behoben. Voraussichtlich werden die Daten der betroffenen Coupons im Laufe des Vormittags in die konsumierenden Systeme synchronisiert.

The Identity Management System is currently overloaded due to changes resulting from the change of semester.
As a result, data queries take longer or may fail. This manifests itself in long loading times or error pages or changes lost in the background. This results in the following disturbances:
- Disturbance of the use and accessibility of SelfService, ConnectMe, PasswordReset and Gruppenverwaltung
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorisations and roles
- Disturbance of new Shibboleth logins
In some cases, there may be delays in obtaining a status, such as employee or student.
It is not possible to give a reliable prognosis on the duration of the problem, so please continue to be patient.
If you still have problems redeeming coupon codes after the malfunction has been fixed, please send an e-mail with the coupon code to servicedesk@itc.rwth-aachen.de.
In the case of role coupons, the role administratior can alternatively issue a new coupon code for you.

A cause for the problem has been identified. Based on current developments, it can be estimated that the system will be back in regular operation by 12 noon on Sunday.

User requests are being processed as usual. However, a large number of updates are still pending. We expect them to be processed by Monday morning. All user data will then be up to date.

During this period, the system undergoes regular maintenance. From the user's perspective, the following short-term effects may occur temporarily during the maintenance period:
- Limited functionality and availability of SelfService, ConnectMe and PasswordReset
- Delays when creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
- Limited functionality and availability of RWTHcontacts, RWTH directory of people, RWTH directory of organizations, and UKAcontacts
If a login via Shibboleth (RWTH Single Sign-On) fails during maintenance, we ask users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to maintenance works, the Partner Manager won't be available during the specified period.

Due to maintenance works, the Partner Manager won't be available during the specified period.

A central internal component of the IdM system is updated. The IdM applications
* PasswordReset
* ConnectMe
will not be available for a short time.
The use of accounts, in particular the RWTH Single Sign-On account, is not affected by this.

Aktuell sind Teile der Rollen- und Gruppenverwaltung gestört. Insbesondere in der Gruppenverwaltung kann es zu Ausfällen und Fehlern kommen.

The system is maintained on a regular basis. From the user's point of view, the following short-term effects may occur temporarily during the maintenance:
- Impairment of the use of SelfService, ConnectMe and PasswordReset
- Delays in creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
If a login via Shibboleth (RWTH Single Sign-On) fails during the maintenance, we ask our users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

***englisch version below***
Due to the maintenance currently being carried out in the Identity Management [1], login via the RWTH Single Sing-On is affected. Please try to log in again at a later time. As soon as the maintenance has been completed, you will be able to log in again without any problems.
[1] https:
maintenance.itc.rwth-aachen.de/ticket/status/messages/21/show_ticket/8753

The system is maintained on a regular basis. From the user's point of view, the following short-term effects may occur temporarily during the maintenance:
- Impairment of the use of SelfService, ConnectMe and PasswordReset
- Delays in creating new accounts and updating personal data
- Delays in the assignment of authorizations and roles
- Interference with new Shibboleth logins
If a login via Shibboleth (RWTH Single Sign-On) fails during the maintenance, we ask our users to repeat the login attempt. Existing Shibboleth sessions are not affected by the maintenance.

Due to maintenance works, the Partner Manager won't be available during the specified period.