RWTH Kaufhaus - ZHV

RWTH Single Sign-On login ist not possible at the moment.
Existing sessions are not affected.
We are working on fixing the problem.

The problem has been solved.

There are currently disruptions to RWTH Single Sign-On. After entering your login details, the screen loads and then an Internal Server Error appears. This affects all services that use the RWTH Single Sign-On login.
The specialist department has been informed and is working to resolve the issue.

The problem has been fixed.

There is currently a problem with the RWTH Single Sign-On login. New logins are not possible.

The problem has been solved.

This evening around 20:25 - 21:00 there was a performance low in the SSO service and was checked by the specialist department during this time. The problem has been solved and fast logins without waiting times are possible again.

At the moment, single sign-on and multi-factor authentication are sporadically disrupted. We are already working on a solution and ask for your patience.

Due to database maintenance, login to applications protected by RWTH Single Sign-On (e.g. RWTHonline, RWTHmoodle, Selfservice, SAP) will not be possible for a short time during the specified period.
Please log in to the application in which you would like to work during this period before the maintenance.
We assume that the interruption of the login will last about five minutes.

For a short period of time, there was an error while using RWTH Single Sign-On.
The problem has been solved.

Due to the expired certificate for idm.rwth-aachen.de, no IdM applications and the applications that use RWTH Single Sign-On can be accessed.
We are working on a solution.
- An insecure connection message is displayed when calling up IdM applications.
- When calling up applications with access via RWTH Single Sign-On, a message about missing authorisations is displayed.

The certificate has been updated and the applications can be accessed again. Please delete the browser cache before accessing the pages again.

Due to DNS disruption, the name servers of various providers are currently not returning an IP address for hosts under *.rwth-aachen.de.
As a workaround, you can store alternative DNS servers in your connection settings, e.g. the Level3-Nameserver (4.2.2.2 and 4.2.2.1) or Comodo (8.26.56.26 und 8.20.247.20). It may also be possible to reach the RWTH VPN server, in which case please use VPN.

Instructions for configuring an alternative DNS server under Windows can be found via the following links:
https:
www.ionos.de/digitalguide/server/konfiguration/windows-11-dns-aendern/
https:
www.netzwelt.de/galerie/25894-dns-einstellungen-windows-10-11-aendern.html
You can also use VPN as an alternative. If you cannot reach the VPN server, you can adjust the host file under Windows according to the following instructions. This will allow you to reach the server vpn.rwth-aachen.de. To do this, the following entry must be added:
134.130.5.231 vpn.rwth-aachen.de
https:
www.windows-faq.de/2022/10/04/windows-11-hosts-datei-bearbeiten/

The hosts of RWTH Aachen University can now be reached again from outside the RWTH network.

Individual users may have experienced problems even after the fault was rectified on 25 August at 9 pm. On 26.8. at 9 a.m. all follow-up work was completed, so there should be no further problems.

Following the update, there are currently problems with the display of images and documents. The price inquiries in the gas portal are currently not working. The company is working hard to find a solution.
We ask for your understanding.

Images and documents are now available again in the department stores'.
However, copies of the order email will not be sent to the point of use. Please take temporary screenshots for your records.

The RWTH Kaufhaus will be unavailable on 05.08.2024 from 08:20 to 9:30 due to an update.

Aufgrund von Erneuerung der SSL Zertifikate wird der vCenter Server im genannten Zeitraum teilweise kurzzeitig nicht erreichbar sein.
Alle VMs laufen wie gewohnt weiter und die Erreichbarkeit der darauf laufenden Dienste wird NICHT durch diese Wartung beeinträchtigt werden. Lediglich die Funktionen des HTML5 Clients für das Management ihrer VMs werden nicht verfügbar sein, da Sie sich während der Wartung nicht am vCenter Server einloggen können.

Während der Wartung ist es zu Fehlern gekommen, sodass die Wartung verlängert werden muss.

---englisch version below---
Due to maintenance, some servers are currently unavailable.
There are temporary connection problems with some services.

Since July 2, 2024, the RWTH Single Sign-On (SSO) and the login of all SSO-connected services is protected with multifactor-authentication (MFA). In addition to an individual password, users must now enter a second factor when logging in. The second factor must be generated in Selfservice [1] via the Token Manager. Further information can be found on IT Center Help [2] and the IT Center Blog [3].
[1] http:
www.rwth-aachen.de/selfservice
[2] https:
help.itc.rwth-aachen.de/service/0f861f53818c44e9a5df6ea7b244dacd/article/b084004d1bcf40a3be00f456f3e4a543/
[3] https:
blog.rwth-aachen.de/itc/en/tag/mfa/

Unfortunately, the login via the RWTH Single Sign-On and thus into the connected services is currently only successful in individual cases.
If you receive an error message, please try to log in again in about an hour.
People who are already successfully logged in are not affected by the disruption.

The servers are currently at full capacity. We therefore ask you to try to log in at a later time (approx. in one hour). We are working on a solution to the problem.

Through various measures, which have significantly increased the overall performance of the servers, the loading difficulties and login problems were resolved around 3 pm.
For the time being, the message remains as a note, as we continue to monitor the load on the system.

The login to the RWTH Single Sign-On is stabilized. For this reason, we are ending this notice.

***englisch version below***
Due to the maintenance currently being carried out in the Identity Management [1], login via the RWTH Single Sing-On is affected. Please try to log in again at a later time. As soon as the maintenance has been completed, you will be able to log in again without any problems.
[1] https:
maintenance.itc.rwth-aachen.de/ticket/status/messages/21/show_ticket/8753